Dr. Karissa Thomas
COMMUNICATE, CONNECT, AND LEAD:
A NEW STANDARD FOR INSURANCE ADJUSTERS
Second Edition
The insurance industry does not just need adjusters who can close claims — it needs adjusters who can communicate with clarity, connect across difference, and lead with confidence at every level. This is the book that raises the standard.
WHO THIS BOOK IS FOR
This book was written for you if...
You are an insurance adjuster, team lead, or claims professional who knows that technical skill alone will not take you where you want to go. You work in high-pressure environments, manage difficult conversations daily, and interact with policyholders, vendors, and colleagues who communicate very differently than you do. Whether you are new to the industry or a seasoned professional ready to elevate your approach, this book gives you the communication and leadership tools that set high performers apart.
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WHAT YOU'LL DISCOVERHow to make the transition from top adjuster to confident, respected leader
Why technical expertise alone is not enough to lead high-performing claims teams
How to communicate with clarity, authority, and emotional intelligence under pressure
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WHAT YOU'LL DISCOVERTools for managing team performance without micromanaging or burning out
How to build a leadership identity that commands respect in the claims environment
What transformational leadership looks like inside the insurance industry, specifically
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"You were hired for your adjusting skills. You will be remembered for your leadership. This book bridges the gap."
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Claim the Lead is built specifically for the insurance industry — drawing on leadership research and claims management experience to give adjusting managers a practical, emotionally intelligent framework for leading teams, driving performance, and building a leadership legacy in one of the most demanding professions in the country.
Dr. Karissa Thomas
About
Dr. Karissa Thomas is an award-winning author, speaker, and leadership development professional specializing in leadership transitions, emotional intelligence, and professional development for the insurance industry. As the founder of Efficient Adjuster™ and author of multiple titles for claims professionals, she brings research-grounded, industry-specific leadership tools to adjusters and managers across the country. With a doctorate in Leadership and International Education and over two decades of cross-sector experience, she is the creator of the Mosaic Intelligence Method™.
TAKE THE WORK FURTHER WITH THE EFFICIENT ADJUSTER™ COURSE SERIES
The book gives you the framework. The course series gives you the tools to put it into practice. Designed specifically for insurance adjusters and claims professionals ready to communicate with clarity, connect across difference, and lead at a higher level. Fast Emotional Reset Tools for Insurance Adjusters is available now on Udemy — rated 5.0 stars.
Communicate, Connect, and Lead — Communication Skills for Insurance Adjusters
Fast Emotional Reset Tools for Insurance Adjusters
Coaching Over Control — Transforming Adjuster Leadership
Communication Skills for High-Pressure Claims Environments
Building High-Performing Claims Teams From the Inside Out
keynote
Half-Day Session
Dr. Karissa Thomas brings research-grounded, emotionally attuned leadership to your stage, organization, or conference. This session is designed to inspire, challenge, and equip your audience with tools they can use immediately.
Communicate, Connect, and Lead — A New Standard for Insurance Adjusters
Coaching Over Control — Building High-Performing Claims Teams
Emotional Resilience for Insurance Professionals Under Pressure
workshop
Full-Day Intensive
Half-day + Full-day formats available
Customized to your team's goals and culture
Includes take-home frameworks and reflection tools
Half-day + Full-day formats available
Customized to your team's goals and culture
Includes take-home frameworks and reflection tools
ready to lead?
BRING DR. THOMAS TO YOUR ORGANIZATION
Whether you are planning a conference, a professional development day, or a leadership retreat, this work meets your team where they are and moves them forward. Reach out to start the conversation.
ORDER YOUR COPY TODAY
Communicate, Connect, and Lead is available now on Amazon in paperback and digital formats. If you are ready to raise the standard for how you communicate, connect, and show up in your career — this is where you start.
praise for communicate, connect, and lead
★★★★★
"JUST THE BOOK I REQUIRED AS A NEW ADJUSTER. I FEEL MORE ORGANIZED AND CENTERED. THIS IS WHAT I NEEDED."
— VERONICA, UNITED STATES
Thank you
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